My Customer Success Predictions for 2022As we wrap 2021, I’ve been thinking about my 2022 Customer Success predictions. These predictions come from my 3-year experience in leading…Dec 21, 20214Dec 21, 20214
Five leadership lessons in re-launching a global CSM Organization“Readjustment is a private revolution. Each time you learn something new, you must readjust the whole framework of your knowledge.”…Apr 5, 20211Apr 5, 20211
GROWing in IBM Cloud and Cognitive SoftwareIBM has had a rich history of supporting women in the workplace and career growth. Here are a few notable highlights of our commitment to…Oct 15, 2019Oct 15, 2019
Five things I’ve learned leading a Customer Success OrganizationCustomer Success is enabling customers to achieve continuous business outcomes through the use of your solutions and services. There are…Oct 11, 2019Oct 11, 2019
My Journey to AIAs Chief Digital Officer for IBM Cloud and Cognitive Software, I’m in a unique situation. I work with an incredibly smart team who take…Mar 8, 20191Mar 8, 20191
IBM Cloud Private ExperiencesThink about the last time you went to the airport. Did you hit the self service kiosk or did you visit the agent at the travel desk? When…Sep 25, 2018Sep 25, 2018
Digital Transformation in the Enterprise is Like Watching Your Kids Eat BroccoliIt’s always a negotiation at dinner on fruit and vegetables. “Jaxon, if you eat three pieces of broccoli, three carrots, and five apple…Apr 10, 20181Apr 10, 20181
Mile Markers for Product Managers Going DigitalLast Saturday, my dental hygienist talked me into going off the beaten path for some trail running at Umstead Park. I’m the type of runner…Dec 14, 2017Dec 14, 2017
Take Your Cognitive Journey NowBy now, I hope you’ve had a chance to read through the differences between AI, Machine Learning, and Deep Learning and have seen what IBM…Dec 11, 2017Dec 11, 2017
