“Readjustment is a private revolution. Each time you learn something new, you must readjust the whole framework of your knowledge.” Eleanor Roosevelt, You Learn by Living. IBM has had a Customer Success Management (CSM) Organization for the past 5 years. I’ve led it globally for the past 2 years. Mid…

GROW with Male Allies and Advocates 2020 International Women’s Month IBM has had a rich history of supporting women in the workplace and career growth. Here are a few notable highlights of our commitment to women and diversity: · 1899, we hired our first woman and African American employees · 1935, Thomas Watson declares for women…

GROWing in IBM Cloud and Cognitive Software IBM has had a rich history of supporting women in the workplace and career growth. Here are a few notable highlights of our commitment to women and diversity: · 1899, we hired our first woman and African American employees · 1935, Thomas Watson…

Five things I’ve learned leading a Customer Success Organization Customer Success is enabling customers to achieve continuous business outcomes through the use of your solutions and services. There are many functions in an organization that help customers realize outcomes including Sales, Services, and Customer Success Managers. In May 2019, Gainsight…

My Journey to AI As Chief Digital Officer for IBM Cloud and Cognitive Software, I’m in a unique situation. I work with an incredibly smart team who take our software offerings and digitize the discovery, engagement, purchase, and adoption experience. At the same time, I get to work with customers…

Think about the last time you went to the airport. Did you hit the self service kiosk or did you visit the agent at the travel desk? When you did your weekly grocery shopping did you walk aisle by aisle or did you use self service, online shopping and checkout…

It’s always a negotiation at dinner on fruit and vegetables. “Jaxon, if you eat three pieces of broccoli, three carrots, and five apple slices, you can have that brownie for dessert.” Jaxon protests, “No deal. Two pieces of broccoli, two carrots, two apple slices — with peanut butter.” Me relenting…

Last Saturday, my dental hygienist talked me into going off the beaten path for some trail running at Umstead Park. I’m the type of runner who sticks to treadmills and a straight outdoor trail. Very predictable. No map. No need for breadcrumbs to get me back to my car. But…

By now, I hope you’ve had a chance to read through the differences between AI, Machine Learning, and Deep Learning and have seen what IBM has to offer our clients in this space. IBM has received accolades and recognition for the innovation, share and leadership. Let’s hit a few. ·…